Privacy Policy

1. Introduction

Orchid Education Foundation (“OEF,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit orchidfoundation.info or contact us for admission counselling services.

By using our website or submitting any form, you consent to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide, including:

• Name, mobile number, and email address (via counselling enquiry forms)
• State of residence, course of interest, and NEET score (for counselling purposes)
• Messages, questions, and specific admission requirements you share with us

We may also automatically collect technical data including IP address, browser type, pages visited, and time spent on pages via standard server logs and analytics tools (such as Google Analytics). This data is used in aggregate form only.

3. How We Use Your Information

• To contact you with free admission counselling as requested
• To provide personalised guidance on MBBS, BDS, BAMS, MD, MS, or other medical admissions
• To improve our website and services
• To send relevant updates about NEET counselling, important dates, or OEF services (you may opt out at any time)
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Form submissions are stored securely in Google Workspace (Google Sheets and Google Drive), which is protected by Google’s enterprise-grade security infrastructure. We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Third-Party Services

Our website uses the following third-party services that may process data:

• Google Analytics: Website traffic analysis. Data is anonymised and aggregated. See Google Privacy Policy.
• Google Maps: Office location display. Subject to Google’s privacy policy.
• Meta Pixel / Facebook: We may use Meta Pixel for advertising measurement. You can opt out via Facebook Ad Settings.
• WhatsApp: Communication initiated by you is subject to Meta’s WhatsApp Privacy Policy.
• Google Fonts / Poppins: Font delivery from Google servers; may collect IP addresses.
• EdgeOne / CDN: Website hosting and content delivery.

6. Cookies

Our website may use cookies to enhance user experience and for analytics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Disabling cookies may affect website functionality.

By using our website, you consent to our use of cookies consistent with this policy.

7. Children’s Privacy

Our services are intended for students who are typically 17 years or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately to request deletion.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your data protection authority

To exercise any of these rights, contact us at amitabh@orchidfoundation.info or call 9085064444.

9. Data Retention

We retain enquiry data for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of your admission process plus one academic year. You may request deletion at any time.

10. Links to Other Websites

Our website may contain links to external websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

11. Compliance

This Privacy Policy is designed to comply with:

• The Information Technology Act, 2000 and IT (Amendment) Act, 2008 (India)
• The Digital Personal Data Protection Act, 2023 (India — DPDPA)
• Google’s advertising and publisher policies
• Meta/Facebook’s advertising policies
• General Data Protection Regulation (GDPR) principles, to the extent applicable

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy:
Email: amitabh@orchidfoundation.info
Phone: 9085064444 / 9085065555
Address: 3F Red Stone, Beside Pantaloons, Downtown, Guwahati – 781022, Assam, India